Emotient, has designed an innovative Google Glass app that recognizes emotions and facial expressions such as positive, negative, or neutral, and different emotions ranging from simple emotions like joy, surprise, sadness, fear, to more complex emotions like frustration and confusion. However, there aren't much privacy concerns as the app doesn't record any expression that it interprets.
Emotient said that its app may come handy for retailers looking to improve customer service, and assist workers who might not be good at picking up on emotional cues.
Emotient said that its app may come handy for retailers looking to improve customer service, and assist workers who might not be good at picking up on emotional cues.
"We believe there is broad applicability for this service to improve the customer experience, particularly in retail," Ken Denman, Emotient CEO, said in a statement.
http://www.emotient.com/
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